WARRANTY OVERVIEW

Buying a new home is one of the largest investments you will ever make, which is why it's important to ensure your home comes with protection. As a 2-10 Home Buyers Warranty (2-10 HBW) builder member, New Old, LLC provides every home we build with 10 full years of structural home warranty protection from the nation's leading home warranty company.


What does being a 2-10 HBW member mean for your home? 2-10 HBW only accepts the best builders into their program. To become a member, New Old, LLC went through an extensive screening process that measures our building practices against strict underwriting guidelines to ensure we maintain a high quality product in addition to a careful inspection of our workmanship.

With the purchase of your new home, you'll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.

 

WHAT'S COVERED?

- 10 full years of structural defect coverage for load-bearing components.

- 2 full years of systems surety coverage against defects in wiring, piping,

   and ductwork in electrical, plumbing and mechanical systems.

- 1 full year of surety coverage against defects in workmanship and materials.

EMERGENCY WARRANTY REQUEST

If your warranty is qualified as an EMERGENCY as defined below, please notify 2-10 Home Buyers Warranty and contact the appropriate sub-contractor for immediate help.

Not working at all, an excessive leak (one that is a slow drip is not considered excessive), or a drain back up.

PLUMBING

BUSINESS HOURS: (704) 596-2378

AFTER HOURS: (704) 400-4475

(704) 309-0400

Not working at all (this does not include individual switches or outlets - this is for the entire house), or a hot wire is exposed.

ELECTRICAL

(704) 321-9250

The entire system is not working (this does not include individual rooms or zones).

PLUMBING

*Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.

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© 2019 New Old, LLC. 

704.975.3723

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Charlotte, NC

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